by Deb Walton | Feb 28, 2017 | Resources
“Five years ago, it might not have mattered if you rewarded those who refer you, says Beverly Koehn, author of Loyalty is Love, a book on customer satisfaction in residential construction. Today, she says, you need to give them a reason to want to. “It’s not their job...
by a Raving Fan | Feb 21, 2017 | Contractors, Raving Fans
“I’m sharing one of my best secrets I’ve found to taking customer service to the next level, which has boosted our customer relationships tremendously. Since starting with Indy City Gifts in 2009, I’ve seen our relationship building, repeat business and referrals...
by a Raving Fan | Feb 5, 2017 | Raving Fans
“Everyone talks about the baskets, which opens the conversation to talking about our products and that takes us to the next level… customer referrals.” – Tammy Goff, Mainstyle Flooring
